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Info Center » FAQ

About Printing

Q. What is a canvas print?
A. A canvas print, also known as a stretched canvas or canvas art, is the result of an image printed onto canvas which is stretched, or gallery-wrapped, onto a frame and displayed. We laminate the canvas with a protective layer that seals the colors and provides a professional finishing.
Today, canvas printing is the most popular printing option for home users and professionals.

Q. Will my picture look good on canvas?
A. Our designer will inspect every photo before we print. If color tuning or cropping required to fit the frame size you choose, we’ll advise you and get your approval before we print your photo on canvas.

Q. Am I purchasing just the canvas or it comes with frame?
A. Of course your order comes with the canvas that stretched on the wooden frame that is ready to hang. We can’t imagine if we sell our customer just canvas only without the frame and expect them to prepare the wooden frame, stretch the canvas, nail it to the frame. (It’s all about workmanship!)

Q. What is a Gallery Wrap?
A. Gallery wrap means the canvas is folded neatly around the edges stretcher bars and stapled or nailed in back rather than on the sides.

Q. Can I print from actual photo instead of digital photo?
A. Yes. Contact us and send us your photo. We will make a high resolution scan without extra cost.

Q. How do I maintain the canvas print or wooden frame?
A. Since all our works are protected by a lamination, it’s fine to clean with a cloth by gently wipe on the canvas or frame.

Q. What kind of image file size do you accept?
A. The bigger the filesize is always the better the quality. When we receive your images, we will advice you accordingly if we foresee any quality issue might occur. If you only have small images, you can consider combining multiple images into 1 canvas print with our special template design.

Q. Do you accept custom made canvas print order?
A. Yes. We accept customize works on frame or canvas printing for any size that suit your needs.

About Shipping

Q. What is the delivery charge?
A. We charge a standard shipping fee of RM15 for Peninsular Malaysia and free shipping for any order value RM100 or above. We do ship worldwide.
For more details, please refer to Shipping & Handling page.

Q. Do you ship internationally?
A. Yes, we do ship worldwide.

Q. How long will it take to get my canvas?
A. Usually within 10 business days but very much depends on your location. For more details, please refer to Turnaround Time page.

About Payment

Q. What payment method do you accept?
A. We accept all major Credit cards and PayPal. Credit cards are processed by PayPal so it’s definitely safe to use.

Q. I want to pay by Credit Card but it prompt me PayPal website.
A. All credit card payment is securely processed by PayPal. Simply choose the second option at the PayPal page (see screenshot below) and you will be able to pay with Credit Card.

Q. What is PayPal? Is it safe?
All credit card processing is made through world most popular payment processor PayPalwho uses the latest secure transaction technology, and is compliant with the worldwide card association security initiatives.
To learn more about PayPal, visit their official website at http://www.paypal.com

Q. Do you offer 100% satisfaction guaranteed?
A. Yes. We always check the printing quality before we ship to you. However, if you are not happy with the work, simply tell us how we can improve our service and return the frame or canvas print in its original box within 10 days after you received the frame/canvas print. We will issue you full refund.
* Shipping costs will not be refunded.

About Photographers

Q: Do you offer discount for bulk order to professional photographers or business uses?
A. Yes. Contact us for more details if you are interested to partner with us or making bulk purchase.

Q: I’m a photographer, how can I participate in your gallery to sell my photos?
A. We are looking for you! Contact us and show us some of your works. We will get in touch with you to show you how to feature and sell your photos in our gallery.