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Info Center » Buying FAQ

1. Printing Type
We have 3 types of printing available: Canvas, Wooden Box, Wooden Frame. Please refer to this page for samples: Printing Quality

2. Printing Size
You may refer to this page for pricing and sizing: Price & Size list
* Above listed are standard size, we can customize your printing in any size.

3. Which Printing Type and Size Best for my Photo?
This is a very subjective question depends on your purpose of printing and your photo quality.
Send us your photo, our designer will advise you accoringly. (FOC, of course)

4. Shipping Fees
Free shipping within peninsular Malaysia for any order above RM100.
RM80 per Singapore order.

5. Extra Metal Protection at the Corner (FREE):
Metal offers better protection to 4 corners of the frame from scratches and hides the folding line of the image. Additionally, it delivers the elegant looking with the protection metal as extra element added to the finishing product.

6. Photo Effect (FREE):
At the moment we offering 2 types of FREE photo effect:

1. Black & White 2. Sepia

7. Select Touch Up Package (RM20):
At a small fee we offer you a big package of photo touch up. If you feel your photo isn’t perfect, let us help you.

Our touch up package cost RM20 and includes the following:
– Red eyes removal
– Skin smoothing
– Sharpen your blurred photo
– Adjust photo contrast
– White balance correction

8. 3M Command Hanging Strips
Hanging canvas print or any photo frame has never been easier with 3M Command Hanging Strips.

Instruction of using 3M Command Hanging Strips is available behind the package, below is just a demonstration for better understanding.

Click here to see our demonstration of using 3M Command Hanging Strips.

9. How many pack should I buy?
Each pack of Command Hanging Strips comes with 3 sets of strips.

90% of our canvas printing or wooden frame are less than 3kg (except those extra large print) so 1 pack of Command Hanging Strips is sufficient to hang up 1 canvas print or 1 frame.

We recommend you always use AT LEAST 2 sets on each side of your frame regardless what the weight is.

The recommended holding weight by Command Hanging Strips is as below:
1 set of strip = Up to 1.3kg
2 set of strips = Up to 2.7kg
3 set of strips = Up to 5.4kg

* Above holding weight is recommended by 3M Command. We do not bear any responsibility if your frame or canvas printing broken by falling down.

10. Customs, Taxes and Importing
Please be aware that orders shipped to addresses outside of Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. PhotoFrame.com.my takes no responsibility for any charges associated with customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore it is recommended that buyer contact your local customs office for further information.

If you have other enquiry you may always refer to our Info Center or Contact Us.